Call centre operates 7 days a week, from 9:00 till 20:00 except for Fridays, from 11:30 till 20:30.
Opening hours:
| Location | Working hours | Days |
| Agouza - Exams & Teaching Centre Services | 10:00 am - 7:00 pm | Sunday - Thursday |
| Citystars - Exams & Teaching Centre Services | 1:00 - 8:00 pm | Sunday - Thursday |
| Heliopolis - Teaching Centre Services | 12:00 - 7:00 pm | Sunday - Thursday |
| 6th October (Winchester British International School) - Teaching Centre Services | 12:00 - 7:00 pm | Sunday - Thursday |
| Alexandria - Exams & Teaching Centre Services | 11:00 am - 6:00 pm | Sunday - Thursday |
Fridays and Saturdays: closed